At DailyDeals.lk, we strive for your complete satisfaction. If you're not happy with your purchase, here's how we can help:

Eligibility Criteria

✅ Returns Accepted If:

• Item is unused, in original packaging with tags

• Request initiated within 7 days of delivery

• Provided with proof of purchase (invoice/order number)

❌ Non-Returnable Items:

• Perishable/grocery items

• Personal care products (e.g., cosmetics, earrings)

• Digital/downloadable products

• Items marked "Final Sale"

How to Initiate a Return/Exchange

1️⃣ Contact Us

• Reach our support team via email/phone within 7 days

• Provide order details & reason for return

2️⃣ Get Approval

• We’ll verify eligibility & issue a Return Authorization

• Receive instructions for return shipment or drop-off

3️⃣ Ship Back Item

• Pack securely with all original accessories

• Include invoice copy

• Return within 3 days of approval

4️⃣ Refund/Exchange Process

• Refunds: Processed within 3-5 business days after inspection (original payment method)

• Exchanges: Subject to stock availability

Important Notes

• Return shipping costs are customer’s responsibility (unless item is faulty/wrong)

• Refunds exclude original delivery charges

• Damaged/missing parts may incur restocking fees

Faulty or Incorrect Items?

Contact us immediately! We’ll cover return shipping & expedite replacement/refund.

Need Help?
📞 0114 532 154| 📧 [support@dailydeals.lk] 

Your satisfaction is our priority! 😊
Policy updated: 2025-07-20